Can I get better data and insights from my EAP?

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For years, employers have complained about the lack of data and insights shared by EAP providers who stood behind the guise of "privacy and confidentiality". HR managers - forced to rely only on anecdotal feedback from employees - reported feeling "helpless" and "in the dark" once an employee started using the company's EAP.

The good news is, times are changing. Inspired by tech-savvy EAP alternatives, providers are now sharing more data and insights to help inform critical business decisions - without compromising employee privacy and confidentiality.

This blog post shares best-practice examples of the types of data and insights that you can request from your EAP (or EAP alternative).

Disclaimer: Sonder is an EAP alternative.

With our prior EAP provider it would be a handful of support cases only, so the numbers were low.

Checklist for data and insights

When it comes to EAP data and insights, key elements to look for include:

  • Timeliness and regularity of reporting;
  • Segmentation (e.g. teams, divisions, locations, case-types); and
  • Meaningful insights that can inspire action.

Here's a cheat sheet for you:

Example checklist for data and insights for EAPs (and EAP alternatives)
Insider Tip - Step 8 - Data and insights

Sonder's live dashboard

Increasingly, P&C leaders are under pressure to identify and act on new initiatives that drive lasting, positive outcomes for the wellbeing, health and safety of their people. But where should they focus their energies to make the biggest positive impact for their people?

With more access to more data than ever before, information quality has become a crucial success factor for busy P&C teams keen to make an impact. That's why we were excited recently to announce that Sonder's live employee wellbeing dashboard is now available for large enterprise customers.

Whilst a range of aggregated and anonymised data is available for all our customers, our live wellbeing dashboards are only available to large enterprises with an employee count of more than 10,000 people. We are exploring how we can give P&C teams of smaller organisations access to live data in a form that protects the privacy and confidentiality of Sonder users (employees).


What can you expect from Sonder's live dashboard?

  1. Bigger sample = better insights
    Our care platform is utilised up to 20x more than traditional EAPs, which means the sheer volume of anonymised data we collect represents a broader cross-section of your people at various stages of their wellbeing - not just those in crisis.
  1. Compare locations, divisions and teams
    Dispersed and distributed workforces have different needs and often face different wellbeing challenges. Our dashboard lets you slice and dice trends, insights and analysis to help you respond to the unique needs of your people.
  1. Look forward not back
    Say goodbye to lagging indicators and self-report metrics. Our dashboard is updated in real-time so you know whats happening, when its happening and can take proactive steps to get ahead of tomorrows challenges today.

To request a demo to learn how people leaders can use Sonder's real-time data to get ahead of their workforce health, safety and wellbeing challenges, click here.


How is Sonder different from an EAP?

Sonder is an EAP alternative. We combine mental health support with safety and medical support. We also combine on-demand technology with 24/7 human expertise, as explained in our video:

Want to learn more?

For more information about how Sonder can help you rethink your employee and/or student support, we invite you to contact us here.

Download our deep-dive report

Today's blog post shares excerpts from our new 'How to compare EAPs' guide, which we invite you to download here. This insider's guide to employee assistance programs will help you:

  • Define a typical EAP offering
  • Summarise why employee uptake has been low
  • Discover what makes EAP alternatives different
  • Learn how to compare vendor offerings
  • Gain insider tips and statistics
  • Write a convincing business case

About Sonder

Sonder is an Active Care technology company that helps organisations improve the wellbeing of their people so they perform at their best. Our mobile app provides immediate, 24/7 support from a team of safety, medical, and mental health professionals - plus onsite help for time-sensitive scenarios. Accredited by the Australian Council on Healthcare Standards (ACHS), our platform gives leaders the insights they need to act on tomorrow's wellbeing challenges today.

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There's so much more to share

Sonder is reimagining health, safety and wellbeing support. Sonder proves human centric care leads to earlier intervention. Sonder impacts one person at a time to drive meaningful change across an organisation. Sonder understands people and how to support them.

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