The rise in customer aggression

More frontline workers are being affected, more frequently

This new report shares:

  • Survey data from 2,000+ employees and Sonder customers
  • How customer hostility, and a lack of support, impacts individuals and businesses
  • Expert commentary on strategies to reduce the risk and impact
Customer aggression

What's inside?

The rise in customer aggression

New statistics reveal frontline workers are facing rising aggression, often alone

The impact on employees and businesses

The link between these incidents and absenteeism, turnover and psychosocial risk

How businesses can provide much-needed support

The challenges faced by leaders, and an insight into Psychological First Aid

How Sonder provides support to frontline workers

How forward-thinking businesses are taking preventative measures to reduce risk

Preview - 2x2 - Customer aggression - 1
Preview - 2x2 - Customer aggression - 2

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Sonder is reimagining health, safety and wellbeing support. Sonder proves human centric care leads to earlier intervention. Sonder impacts one person at a time to drive meaningful change across an organisation. Sonder understands people and how to support them.