Introducing Sonder’s early intervention injury management program: Easily accessible treatment, all from one app
Insights.
Traditional reactive workforce health solutions are struggling to meet the rising demands and complexities of workplace health and safety.
Although the importance of prevention and treatment is widely recognized, Australian businesses still face $28.6 billion AUD in workers' compensation costs each year, due in large part to a fragmented system of care, administrative complexity, and a lack of accessibility for employees.
These obstacles actively discourage employees from seeking early help, which increases the risk of injury complication, productivity loss, higher workers compensation cost, and insurance premiums for organisations.
Today, Sonder is taking a big step forward in tackling these challenges with the launch of our early intervention injury management program. Our mission is to simplify access for your employees to get appropriate treatment for physical workplace injuries as early as possible—all in one place, keeping your workforce productive, happier and healthier.
The invisible costs of reactive injury management
Reactive treatment models often do too little, too late when addressing workplace injuries. This leads to an increased frequency of workers compensation claims, extended absences, injury complications, and added administrative burden for WHS leaders.
Common symptoms of a reactive treatment model include:
- Fragmented care and communication: Managing multiple providers without centralised coordination creates gaps and misaligned care. Poor communication between providers can also result in missed information or conflicting recommendations, discouraging members from seeking help.
- Limited access and delayed treatment: Lack of accessibility or clarity can create delays in care or treatment seeking which can worsen injuries, complicate recovery and increase medical costs. Additionally, many traditional injury management programs lack 24/7 access, leaving members without support for injuries that happen outside business hours.
- Lack of clinical triage: Self-diagnosed injuries often receive inappropriate levels of care, leading to unnecessary expenses and longer recovery times due to a lack in expertise.
Your employees should feel confident about getting early treatment before things get worse
The best way for organisations to keep their workforce healthy, safe and productive is to provide them with the right tools and support to take their health and treatment into their own hands. Your employees need a simple, accessible and effective process that encourages them to get help early, instead of waiting.
This means having a process that offers:
- A go-to place to get help, that includes a range of treatment options, choice of healthcare provider, and the optionality of virtual or face-to-face appointments.
- An evidence-based clinical triage process to match the appropriate treatment to the level of injury.
- 24/7 access to professionals via chat or call. This is especially important for remote workers or employees that operate outside of regular business hours such as shift workers.
- Centralised communication and reporting between healthcare providers, ensuring continuity of care for the member, and regular follow-ups.
- Tools, resources, and content to keep members engaged and proactive about their health and safety before incidents occur, and throughout the recovery process.
Having an effective early intervention approach to workplace injury management creates positive outcomes for employee wellbeing health by empowering them to take action as soon as possible.
Sonder provides a single-point of-entry to the right treatment, at the right time
Sonder’s early intervention injury management program is designed to keep your workforce healthy by providing one go-to place for instant, 24/7 expert help on their terms.
Unlike typical injury management programs, Sonder adopts a holistic early intervention approach, which starts taking place much earlier before incidents occur. We do this by equipping members with real-time updates, content, and support via the easy to use Sonder app, so that they can stay proactively engaged before injuries take place, combined with instant and easy access to expert help when a workplace injury takes place.
Sonder’s early intervention injury management program keeps your workforce healthy, safe and productive by providing:
- A centralised single-point-of-entry to treatment
We empower your workforce to feel confident about knowing exactly where to go for help whenever and wherever they need it. By removing barriers to access, your employees are encouraged to adopt earlier help-seeking behaviour.
- 24/7 clinician-led injury triage
Making sure your employees can get help outside of regular business hours is imperative.
Accessible 24/7, your employees can get immediate expert medical advice from our emergency qualified nurses to improve recovery outcomes and reduce lost time. Our nurses can conduct a clinical assessment within minutes and triage your employees to the appropriate treatment.
- Priority treatment with nationwide coverage
Where appropriate, Sonder will facilitate priority bookings of medical appointments (GP and/or physiotherapy) using our vast nationwide professional healthcare network.
- Personalised employee service
Sonder prioritises your employee’s experience throughout the injury treatment journey by engaging directly using a mobile-first approach. Members remain informed, supported, and confident throughout their entire care journey.
- Streamlined reporting and consolidated invoicing
Sonder keeps your managers informed by sharing incident notifications, clinical assessment outcomes, and ongoing updates throughout the treatment process. This increases transparency and visibility while helping your managers play an active role in supporting their team on the recovery journey. Treatment invoicing can also be consolidated to reduce your administrative burden.
Prevent a three-week recovery from becoming a three-month absence
Sonder’s early intervention injury management program is now available to Australia-based customers as an additional expansion module to complement the Sonder Essential Care and Total Care plans. To learn more about how we help workplace health and safety leaders control workplace injury costs and build a more productive, healthier, and safe workforce, book a demo, or speak with your Sonder customer manager.
With Sonder, personalised support is provided 24/7, so employees can access advice whenever needed. With a comprehensive app that offers a holistic suite of tools, employers can manage psychosocial hazards in the workplace and empower employees to make their health, wellbeing, and safety a priority.
*Source: September 2023, McGregor Tan survey of employees in Australia and New Zealand who were working a minimum of 30 hours per week.
FAQ
About Sonder
Sonder is a technology company that helps organisations improve the wellbeing of their people so they perform at their best. Our mobile app provides immediate, 24/7 support from a team of safety, medical, and mental health professionals - plus onsite help for time-sensitive scenarios. Accredited by the Australian Council on Healthcare Standards (ACHS), our platform gives leaders the insights they need to act on tomorrow's wellbeing challenges today.
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Sonder is reimagining health, safety and wellbeing support. Sonder proves human centric care leads to earlier intervention. Sonder impacts one person at a time to drive meaningful change across an organisation. Sonder understands people and how to support them.
