Press release
Working at Sonder
How we work
Sonder is a hybrid workplace designed for connection and flexibility. Our teams split their time between collaborating in the Sydney office and working remotely, giving you the best of both worlds. We believe great work happens when people have space to focus and opportunities to collaborate in person.
When you’re in the office, you’re right at the heart of the action. Our support centre operates 24/7 from our warehouse-style space.
Our values
We focus on impact
We choose action over perfection
We navigate the minefields
We deliver a four-quarter effort
We are on the journey together
Life at Sonder
Company culture
At Sonder, we’re driven by a shared purpose: redefining care. As the first tech company to achieve healthcare provider status, we’re passionate about making help accessible to our communities whenever they need it. Our culture is built on a foundation of grit, determination, and resilience, balanced with empathy, excellence, respect, and teamwork.
We embrace a hybrid work model, recognising the importance of both collaboration and flexibility. Whether we’re in our warehouse-style office, home to our 24/7 support centre, or working remotely, we stay connected through various digital platforms. And because we value our team’s wellbeing, every employee has access to the Sonder platform, ensuring support is always available.
Our clinical approach to care
Life in the Member Support Team
Sonder’s 24/7 Support Centre provides comprehensive, hospital-grade care, handling everything from medical issues to mental health concerns via phone and chat. Our specialist team includes nurses, psychologists, and in-person support staff. Our triage process adheres to the same standards as the Manchester Triage System and is overseen by a board-certified medical director.
We use technology to proactively monitor for safety concerns, alerting members to potential risks and providing helpful resources. We prioritise confidentiality and trust, following up with members and working towards positive outcomes. Combining human expertise and technology, we offer a holistic wellbeing solution, recognising each individual’s unique needs.
Immediate, in-person care
Sonder’s Responder Network
Sonder Responders form the frontline of our in-person support, providing safety and wellbeing assistance to our members when they need it most.
In our Responder Network, you’ll find empathetic and experienced individuals from the medical, mental health sector, military and emergency services. All of whom are passionate about providing assistance to people in need.
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