Careers

Image description: Image of Sonder support centre

Working at Sonder

How we work

As a business, we have adapted to the new world. Our teams have the option to work flexibly from the office or at home. We know that collaboration can happen anywhere.

When you’re in the office, you’ll be part of the action. The support centre is operational 24/7 and takes up a large part of our warehouse style office.

Our values

We focus on impact

We choose action over perfection

We navigate the minefields

We deliver a four-quarter effort

We are on the journey together

Image description: Image of Sonder employees sitting on sofa talking

Life at Sonder

Company culture

At Sonder, we’re driven by a shared purpose: redefining care. As the first tech company to achieve healthcare provider status, we’re passionate about making help accessible to our communities whenever they need it. Our culture is built on a foundation of grit, determination, and resilience, balanced with empathy, excellence, respect, and teamwork.

We embrace a flexible work model, recognising that collaboration can happen anywhere. Whether we’re in our vibrant, warehouse-style office, buzzing with the energy of our 24/7 support centre, or working remotely, we stay connected through various digital platforms. And because we value our team’s wellbeing, every employee has access to the Sonder platform, ensuring support is always available.

Image description: Image of member support team

Our clinical approach to care

Life in the Member Support Team

Sonder’s 24/7 Support Centre provides comprehensive, hospital-grade care, handling everything from medical issues to mental health concerns via phone and chat. Our specialist team includes nurses, psychologists, and in-person support staff. Our triage process adheres to the same standards as the Manchester Triage System and is overseen by a board-certified medical director.

We use technology to proactively monitor for safety concerns, alerting members to potential risks and providing helpful resources. We prioritise confidentiality and trust, following up with members and working towards positive outcomes. Combining human expertise and technology, we offer a holistic wellbeing solution, recognising each individual’s unique needs.

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