Overview
Comprehensive care through holistic triage
Sonder’s holistic triage is the first step to support, guiding each member through a personalised pathway that considers their unique needs. Inspired by the Māori Te Whare Tapa Whā approach, this evidence-based model assesses physical, mental, social, and cultural health.
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Holistic triage for tailored support
The holistic triage approach assesses each member’s needs to identify the most suitable pathway—whether that’s safety, medical, or mental health support. This evidence-based model is not a booking service but rather a comprehensive first step with Care Specialists qualified in psych first aid and emergency response.
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In-depth clinical assessments
When a member’s needs require clinical support, registered nurses conduct detailed assessments using the Manchester Triage System. This approach helps prioritise and address complex concerns, connecting members with appropriate support for medical, mental health, or safety needs.
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Ongoing follow-up support
Sonder provides continued support, following up with members to ensure their wellbeing needs are being met. For moderate or higher-severity issues, Nurses may reach out within 24 hours, offering additional guidance as needs evolve.
More reasons to choose Sonder
Holistic care
Comprehensive support for personal safety, mental and medical health.
24/7 access
Round-the-clock assistance anytime, anywhere, when it’s needed most.
Instant response
Expert support delivered in an average of just 10 seconds.
High utilisation
An industry-leading 40% engagement rate drives real impact.
Proactive support
Prevention-focused care that addresses issues before they escalate.
Trusted accreditation
Quality care backed by ACHS certification for peace of mind.
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