Overview
Trusted medical care within reach
Sonder’s medical capabilities provide members with convenient, remote access to clinical advice, self-care guidance, and telehealth GP consultations, ensuring timely support for a wide range of health needs.
%
of members report symptom improvement after interacting with Sonder.
%
of cases were resolved without the need for a hospital or GP visit.
Feature
Nurse-led clinical advice
Registered nurses offer direct clinical advice for members who can self-manage their symptoms, including over-the-counter medication guidance for common conditions. Support is also available for family members under a member’s care.
Feature
Accessible GP telehealth support
Our nurses may suggest a telehealth appointment with a GP, available via video or phone. This service provides remote medical support for minor ailments and ongoing conditions, removing barriers to traditional healthcare access.
Feature
Convenient prescription services
Through telehealth consultations, GPs in Sonder’s network can perform virtual consultations, and if indicated, supply a prescription, arrange investigations or arrange a referral for ongoing care, without the need for an in-person visit. This service streamlines healthcare access, particularly for those managing chronic conditions or dealing with common illnesses.
More reasons to choose Sonder
Holistic care
Comprehensive support for personal safety, mental and medical health.
24/7 access
Round-the-clock assistance anytime, anywhere, when it’s needed most.
Instant response
Expert support delivered in an average of just 10 seconds.
High utilisation
An industry-leading 40% engagement rate drives real impact.
Proactive support
Prevention-focused care that addresses issues before they escalate.
Trusted accreditation
Quality care backed by ACHS certification for peace of mind.
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