Guide
How to manage the rise in customer aggression
More frontline workers are being affected, more frequently.
This new report shares:
- Survey data from 2,000+ employees and Sonder customers
- How customer hostility, and a lack of support, impacts individuals and businesses
- Expert commentary on strategies to reduce the risk and impact
Overview
What's inside?
The rise in customer aggression
New statistics reveal frontline workers are facing rising aggression, often alone
The impact on employees and businesses
The link between these incidents and absenteeism, turnover and psychosocial risk
How businesses can provide much-needed support
The challenges faced by leaders, and an insight into Psychological First Aid
How Sonder provides support to frontline workers
How forward-thinking businesses are taking preventative measures to reduce risk
Customer insight
Best&Less
”Sonder is more than just a resource; it’s an integral part of our workplace health and safety strategy. We’ve embedded it into our business as a key component of our early intervention approach, ensuring that it is top of mind for all Besties when dealing with any challenging situation.”
There's so much more to share
Sonder is reimagining health, safety and wellbeing support. Sonder proves human centric care leads to earlier intervention. Sonder impacts one person at a time to drive meaningful change across an organisation. Sonder understands people and how to support them.