Help when you need it
Respond instantly and prevent incident escalation
Sonder proactively tackles health and safety challenges, helping you manage risks head-on. Our platform provides instant emergency response, scheduled check-ins, 24/7 care, and in-person support via a user-friendly app. We empower your mobile and lone workers with continuous support and timely assistance when they need it most
%
Sonder's critical incident satisfaction rate from managers
%
Members who activated our ‘Check on me’ feature did so after business hours
Sonder member data sourced from 2023 quarterly trends
Prevention and early intervention
Stay safe on the go with location tracking and geo-monitoring
Whether your people are commuting, out on site visits, or working in isolated areas, our real-time safety alerts keep them informed and protected. Our geo and environmental scanning provides updates on potential disruptions and incidents near your team and their loved ones, and location tracking ensures everyone arrives safely.
%
of members used track my journey outside of office hours
%
of members used track my journey during work hours
Sonder member data sourced 2023
The mandated use of Sonder's Check on Me is our preferred approach simply because, whilst there may be a minor additional need for action or effort on the part of the staff member, the trade-off is if someone is unwell or unsafe in some way we want to minimise the length of time as much as practically possible and this approach works well for our people and our business."
Phil rice
Director, Safety & Wellbeing – TFE Hotels
Urgent action when it matters:
Over 300,000 safety alerts issued every quarter*
*Issued from January to March 2023
118,788 alerts
Issued for severe weathers
61,514 alerts
issued for traffic incidents
52,168 alerts
Issued for protest rallies
1,464 alerts
Issued for police operations
10,311 alerts
Issued for health warnings
5,943 alerts
Issued for fire warnings
3,034 alerts
issued for flood warnings
2,092 alerts
Issued for chemical hazards
27,131 alerts
Issued for public transportation disruptions
On-demand safety support, where ever your people are
Stay compliant and gain better visibility on incidents when they occur
Sonder’s anonymised insights keep managers informed on incidents, and give them the data they need to identify trends and challenges impacting team safety.
Case study
Revolutionising lone worker safety
Hospitality • Shift work • Australia
TFE Hotels' challenge was to mitigate their lone worker risk while maintaining a best-in-class employee experience.
Hospitality • Shift work • Australia
Delivering 24/7 remote support and critical needs beyond regular hours
Want to learn more?
Frequently asked questions
Our open-source intelligence technology and human-led analysis anticipate potential risks, notifying members of safety incidents before they escalate:
- General safety notices: Broad alerts provide guidance on public safety concerns in affected areas
- ‘Response required’ safety notices: Urgent messages to members in immediate danger, prompting them to confirm safety. If no response is received, escalation protocols ensure every member is accounted for.
‘Safety Alerts’ are real-time push notifications sent from the app about potential local dangers and interruptions that occur in the same location as you and your people. Note that these are different from Sonder’s content push notifications; ‘Safety Alerts’ are sent out by Sonder’s Ops Intel team, who are a 24/7 operation that constantly scans Sonder’s service regions for news, threats, and dangers that may disrupt the safety and wellbeing of your people.
For more information about a ‘Safety Alert’ that was sent, simply follow the link contained within the alert or chat directly to a Sonder team member through the app. Please note that you will need to enable location services in order for ‘Safety Alerts’ to work properly.
Yes, you don’t have to replace your EAP to have Sonder in place. Many of our customers have continued with their existing EAP service while transitioning to Sonder as their complete employee care platform.
For the most consistent and effective employee support experience however, we do recommend replacing your EAP with Sonder altogether but that doesn’t have to happen straight away or all at once.
We will work with you to help ensure a smooth transition and clear communications with your workforce – as we have done with many of our customers to date. Talk to us today to explore your options.
Nope, we are so much more. Sonder is a complete employee care platform, which means we cater for a much wider range of workforce health, safety and wellbeing issues than a typical EAP service.
Our medically accredited team and technology gives employees 24/7 access to mental health care, medical advice and personal safety assistance through an easy to use mobile app with no session caps or predetermined outcomes.
Because of this, we have much higher utilisation rates than traditional (mental health only) services, and, as a result, the richness of the data we collect and share with customers about what’s really going on with their people is unparalleled.
We are completely confidential, ACHS accredited and secure and have comprehensive privacy policy for our members and customers.
We’d love to share more about how Sonder’s employee care platform might could help you and your organisation – book a demo here.
Psychosocial risk management doesn’t have a one-size-fits-all solution, but Sonder offers trusted wellbeing services across ANZ and the UK that provide our customers with confidential, accredited and secure care. Here’s how our services work:
Insightful Risk Mitigation: Sonder delivers valuable insights for risk mitigation through anonymised and aggregated reporting. This service seamlessly integrates into your existing well-being ecosystem, often serving as a central point of access for employees.
Mobile App for Employee Well-Being: Our mobile app is designed to cultivate positive wellbeing behaviours, with some features focusing on harm prevention across for your workforce. It encourages proactive self-care and offers immediate access to safety, medical, and mental health support.
Personalised Treatment Plans: Sonder’s uncapped, personalised treatment plans and clinical self-care resources are instrumental in minimising operational disruptions and aiding in the recovery process.
Sonder provides a professional and informative approach to addressing psychosocial risk and fostering employee well-being.
Yes. This is a key difference between an EAP and an employee care platform like Sonder.
Think of us like your single entry-point to all your employee support services – one app, one go-to for your people to remember and use anytime they need help. We’ve noticed that over time, companies have invested a lot of different policies, procedures and services for their people but they tend to suffer from a lack awareness, uptake and usage.
This means your people can access important internal and external employee resources that are available to them beyond Sonder through the Sonder app.
We are here to help you rise the tide of your entire company health, safety and wellbeing efforts – not just Sonder.
Ready to get started?