Case study
“Sonder is more than just a resource; it’s an integral part of our workplace health and safety strategy. We’ve embedded it into our business as a key component of our early intervention approach, ensuring that it is top of mind for all Besties when dealing with any challenging situation.”
Head of People and Culture, Best&Less
Customer aggression on the rise
Sonder research found that 29% of workers who experienced customer aggression didn’t receive any support from their employer, and only 24% of respondents were given the opportunity to talk through the incident. Suggesting that some businesses are struggling to cope with this rise in hostility.
Perhaps unsurprisingly, survey respondents in customer-facing roles were more likely to take unplanned days off than those in non-customer facing roles. This indicates the toll customer hostility takes on the individual, and the ripple effect on businesses which can include, absenteeism, psychosocial risk and turnover.
- 0%of employees in customer-facing roles experience customer aggression every week, or more
- 0%of employees in customer-facing roles experience customer aggression as part of their job
- 0%of users rate Sonder safety notices as helpful
Personal safety and security
Protect lone and shift workers with personal safety features
If late night shifts, solo store closes, and travel between sites are part of your teams’ daily operations, the Sonder app can keep your people safe around-the-clock, even when managers aren’t nearby.
Request a demoCheck On Me
Lets your team request timed safety check-ins when working alone or in vulnerable situationsLearn moreTrack My Journey
Supports safe travel to and from work or between locations with real-time tracking and alerts if a journey doesn’t go as planned.Learn moreLocalised safety alerts and push notifications
We monitor local incidents and threats, sending real-time alerts so your team can avoid disruptions and stay safe on the job.Learn more
Critical incident and on-site response
Respond fast when the unexpected happens
Whether it’s customer aggression, a medical emergency, or an immediate safety threat - the Sonder app ensures your team isn’t left to deal with it alone.
Request a demo24/7 in-app call or chat via the Sonder app
With an average response time of just 10 seconds, our Sonder Support Center is always available to address a situation.
On-site critical incident response and support
If a member needs in-person support, our nationwide network of trained responders can be deployed to help. Additionally, emergency services can be coordinated if required.
Post-incident support and care
After a critical incident, Sonder can provide psychological support, follow-up care, and wellbeing check-ins to ensure your staff are looked after.
24/7 in-app call or chat via the Sonder app
With an average response time of just 10 seconds, our Sonder Support Center is always available to address a situation.On-site critical incident response and support
If a member needs in-person support, our nationwide network of trained responders can be deployed to help. Additionally, emergency services can be coordinated if required.Post-incident support and care
After a critical incident, Sonder can provide psychological support, follow-up care, and wellbeing check-ins to ensure your staff are looked after.
Mental health and psychosocial risk
Comprehensive and proactive mental health care, without the waitlist
Retail and hospitality workers, especially young and diverse, face high stress environments all day. The Sonder app connects them to expert help and support, with confidence and speed.
Request a demo24/7 in-app chat and call with human support
Immediate, around-the-clock access to our Support Centre ensures your people can talk to a real person in seconds, anytime they need support.Clinical triage process
Our clinically accredited team assesses each case to make sure your people get the right support - whether it’s a quick chat, counselling, or emergency care.Virtual or in-person counselling and psychology
Sonder nurses can help members book sessions with a clinical mental health professional through our app, depending on the level of support they need.Health and wellbeing resource library
From stress and sleep, to relationships, and physical health, members can access trusted articles, self-help tools, and wellbeing assessments (like DASS-21) any time through the app.
Personal safety and security
Protect lone and shift workers with personal safety features
If late night shifts, solo store closes, and travel between sites are part of your teams’ daily operations, the Sonder app can keep your people safe around-the-clock, even when managers aren’t nearby.
Check On Me
Lets your team request timed safety check-ins when working alone or in vulnerable situations.
Track My Journey
Supports safe travel to and from work or between locations with real-time tracking and alerts if a journey doesn’t go as planned.
Urgent help request
Members can request immediate assistance via the app. Our trained team can coordinate with emergency services or deploy a responder to their location if needed.
Localised safety alerts and push notifications
We monitor local incidents and threats, sending real-time alerts so your team can avoid disruptions and stay safe on the job.
Critical incident and on-site response
Respond fast when the unexpected happens
Whether it’s customer aggression, a medical emergency, or an immediate safety threat - the Sonder app ensures your team isn’t left to deal with it alone.
Mental health and psychosocial risk
Comprehensive and proactive mental health care, without the waitlist
Retail and hospitality workers, especially young and diverse, face high stress environments all day. The Sonder app connects them to expert help and support, with confidence and speed.
24/7 in-app chat and call with human support
Immediate, around-the-clock access to our Support Centre ensures your people can talk to a real person in seconds, anytime they need support.
Clinical triage process
Our clinically accredited team assesses each case to make sure your people get the right support – whether it’s a quick chat, counselling, or emergency care.
Virtual or in-person counselling and psychology
Sonder nurses can help members book sessions with a clinical mental health professional through our app, depending on the level of support they need.
Health and wellbeing resource library
From stress and sleep, to relationships, and physical health, members can access trusted articles, self-help tools, and wellbeing assessments (like DASS-21) any time through the app.
Overview
Sonder offers 24/7 support tailored for retail and hospitality
Frontline teams face real risks—lone work, late shifts, aggression, and stress. Sonder’s all-in-one app delivers 24/7 safety, medical, and mental health support to protect your people and respond fast.
ROI Calculator
Building the business case for early intervention and proactive, preventative approach starts with quantifying its value. Estimate the value that Sonder could bring to your company’s bottom line, based on recent member and customer data.
Protect your frontline
How is Sonder different from a traditional EAP?
Unlike traditional EAPs, Sonder offers comprehensive support across medical, mental health and safety. We offer true 24/7 human response, clinical triage, critical incident response, and a mobile-first experience that meets your team where they are.
Can Sonder scale with my workforce across locations?
Yes. Sonder is designed for dispersed, shift-based teams, making it easy to deploy across multiple sites and locations.
What if a team member needs urgent help?
Our app connects them to expert human responder in under 10 seconds, who can escalate and coordinate the appropriate support immediately. Sonder also provides options for real-time safety monitoring and emergency services coordination if required.
Is Sonder suitable for casual or part-time staff?
Absolutely. Every employee can get access from day one, no matter how many hours they work. User management is made easy for you via Sonder Portal your personalised data platform.
Ready to get started?