At a glance:
- Move from data to actionable insight: The evolved Sonder Portal moves beyond static metrics to provide leaders with a holistic, real-time view of organisational health, safety and wellbeing.
- Identify emerging psychosocial hazards: Aggregated, de-identified data from support interactions can surface patterns of risk, helping organisations meet regulatory expectations and protect their people.
- Track wellbeing and safety trends: Deep dives into DASS-21 indicators, mental health priorities, and the adoption of Sonder’s safety tools creates a clear picture of how people are tracking.
Organisations are operating under sustained pressure. Across industries, leaders are navigating rising psychosocial hazards, fatigue, safety concerns and increasing demand for support.
While an increase in people reaching out for help is a positive indicator of a healthy culture, the pressure on leaders continues to build as they attempt to meet these complex needs, amid growing expectations around prevention and early intervention.
In this context, data alone is not enough. Leaders need insight to help them understand how their people are tracking over time, where risks may be emerging, and how wellbeing and safety experiences differ across teams and parts of the organisation.
Sonder’s reporting has evolved to support this need. Reporting in the Sonder Portal now brings together timely, aggregated insight across wellbeing, safety and impact, helping organisations move beyond static reports and towards a more informed, preventative approach to decision-making.
We are excited to support organisations in using these insights at a time when understanding health, safety and wellbeing has never been more important.
Sonder’s reporting: A holistic view of health, safety and wellbeing
When tasked with making decisions about wellbeing and safety in complex, fast-moving environments, a leader’s first question is often a simple one: how are our people tracking overall?
Reporting in the Sonder Portal is designed to answer that question and then support deeper exploration where it matters most. Each section builds on the last, allowing organisations to move from an organisation-wide view to more targeted insight across teams, time periods and focus areas.
Overview: Your organisation at a glance
The Overview is designed to provide a clear, grounded view of how an organisation is tracking across three core outcomes:
- Are our people okay?
- Are our people safe?
- Are my people engaged with Sonder?
From this view, leaders can see headline indicators across wellbeing, safety and impact, alongside how those indicators are trending over time.
Rather than focusing on isolated metrics, the Overview highlights movement and change. This makes it easier to spot emerging pressure, improvement or stability and decide where attention may be needed next. From here, each outcome can be explored in more detail.
Wellbeing: Understanding pressure, distress and support themes
Wellbeing is rarely static. It shifts in response to workload, organisational change, personal circumstances and broader context. The Wellbeing view helps organisations understand how their people are tracking across mental, social and physical wellbeing, with a focus on patterns of pressure and change over time.
This view brings together:
- Results from Sonder’s in app Wellbeing Assessment
- Results from Sonder’s in app DASS-21 screening indicators for depression, anxiety and stress
- Mental health support priorities
These insights help organisations understand where pressure or distress may be increasing, stabilising or easing across different parts of the organisation. Filters allow views by division and sub-division, making it easier to see how experiences differ across teams in your business, rather than relying on a single organisation-wide average.
All data is aggregated and de-identified, and designed to surface patterns rather than assess individuals.
Psychosocial: Identifying psychosocial hazards surfaced through support cases
Psychosocial risk reporting remains a critical part of workplace health and safety, and in helping organisations understand potential areas of concern across their workforce.
This view complements broader risk reporting by highlighting aggregated psychosocial hazard themes identified through support interactions.
This view brings together:
- Aggregated indicators of psychosocial hazard themes
- The types of hazards appearing in Sonder support interactions
- How these themes change over time at an organisation or group level
Because these insights are drawn from patterns across many support interactions, they help organisations understand which psychosocial hazards may be present and where they may be more prominent. Businesses can then use this information to inform their prevention efforts, education and formal psychosocial risk assessment.
Once again all information shown is aggregated and de-identified. No individual interactions, members or cases are visible.
Safety: Understanding how people are using safety support
Safety insight is most valuable when it reflects how support is being used by your people in practice. The Safety view shows how people are engaging with Sonder’s proactive safety features. This data provides valuable insight into your people’s awareness, adoption and usage of these tools over time.
This view brings together:
- Use of safety tools such as ‘Check on Me’ and ‘Share My Journey’
- Trends in safety engagement over time
Importantly, increased use of safety tools does not necessarily indicate increased risk. In many cases, it reflects improved awareness, confidence and trust in available safety support. These insights help organisations understand how safety support is being used in practice and where additional education or enablement may be helpful.
Impact: Understanding engagement and perceived value
For a lot of Sonder customers, high activation and usage are indicators of value and impact. However, understanding impact requires looking beyond usage alone. The Impact view helps organisations understand how people are engaging with support and crucially how that support is perceived.
This view brings together:
- Eligibility, activation and utilisation trends
- Engagement with self-help, educational and preventative content
- Directional indicators of value based on reported outcomes
Viewed together, these indicators provide context around adoption, reach and perceived impact. Rather than acting as standalone success metrics, they help organisations understand whether support is getting to the people who need it and how it is being experienced over time.
Designed for responsible interpretation
At Sonder we are continuously finding the balance between sharing valuable insights and protecting privacy.
Sonder remains committed to protecting member privacy and confidentiality at every moment, which is why all reporting in the Sonder Portal is aggregated and de-identified. Minimum thresholds are applied to protect privacy, and no individual member data is visible.
Insights are designed to highlight patterns and hazard indicators and not assess individual use cases. They should always be interpreted alongside organisational context and professional judgement.
Getting started with the Sonder Portal
This evolution of reporting and insights is now available in the Sonder Portal. To get familiar with the reporting experience:
- Watch our on demand webinar: A walkthrough of the new Sonder Portal: A guide to getting the most from reporting and insights for a guided walkthrough.
- Or if you’re new to Sonder, book a demo to find out how these new capabilities could benefit your business.
We are excited to support organisations as they use these insights to better understand the health, safety and wellbeing of their people and take more informed, preventative action over time.
