Support your people will want to use

Frequently Asked Questions

• Can Sonder integrate with my existing services?

  Yes. This is a key difference between an EAP and an employee care platform like Sonder.

  Think of us like your single entry-point to all your employee support services – one app, one go-to for your people to remember and use anytime they need help. We’ve noticed that over time, companies have invested a lot of different policies, procedures and services for their people but they tend to suffer from a lack awareness, uptake and usage.

  This means your people can access important internal and external employee resources that are available to them beyond Sonder through the Sonder app.

  We are here to help you rise the tide of your entire company health, safety and wellbeing efforts – not just Sonder.

• How does Sonder get higher engagement?

  Our world-class Customer Success team will direct you to the tools, resources and reporting you need to help you drive company-wide awareness, uptake and usage of Sonder.

  This process starts upfront where we understand your broader wellbeing strategy and business goals in advance of your Sonder launch date.We then provide you with the right mix of self-service tools and technical support to ensure you have what you need to successfully drive awareness and adoption of Sonder among your people.

  And beyond that, we provide you with regular reporting and check-ins to help you further embed Sonder into the culture of your organisation and ensure you’re getting the most out of your investment with us.

  Alongside these services, we also have an intelligence team, who are constantly scanning and filtering safety information and sending push notifications to your people to keep them informed of the world around them about relevant threats and disruptions like extreme weather, traffic jams or online scams.

  These notifications build familiarity and trust with Sonder as a service they can count on. We find that by nudging people proactively with helpful safety information, they are more likely to turn to us in times of personal ill health, because they think of us in those moments. And this might be for their more sensitive physical or mental wellbeing challenges that they open up about at a later date.

• Can I have both my EAP and Sonder?

  Yes, you don’t have to replace your EAP to have Sonder in place. Many of our customers have continued with their existing EAP service while transitioning to Sonder as their complete employee care platform.

  For the most consistent and effective employee support experience however, we do recommend replacing your EAP with Sonder altogether but that doesn’t have to happen straight away or all at once.

  We will work with you to help ensure a smooth transition and clear communications with your workforce – as we have done with many of our customers to date. Talk to us today to explore your options.

• What support is available for diverse language needs?

  Interpreter services in over 300 languages, including indigenous and AUSLAN, are available by video, phone, or in-app chat.