More than a traditional EAP

Frequently Asked Questions

• Is Sonder an employee assistance program?

  Yes, and more. Sonder provides everything you’d expect from a traditional EAP, including confidential counselling, critical incident support and manager advice, and adds 24/7 medical advice and personal safety support, so employees have one place to go for any health, safety or wellbeing need. It’s 100% confidential and accredited by the Australian Council on Healthcare Standards (ACHS), held to the same standards as hospitals.

  We’d love to share more about how Sonder’s employee care platform could help you and your organisation – book a demo here

• What’s the pricing model vs EAP?

  Our employee care plans are built around your needs, from focused mental health support to comprehensive medical, mental health and safety care. Most plans are based on a predictable annual fee, with family access and other add-ons available depending on the plan you choose.

  This means you can drive maximum awareness, usage and engagement of Sonder without worry of unexpected monthly bills or hidden fees.

  Sonder typically sees a 40% utilisation rate, compared with around 5% for a traditional EAP. With usage rates higher than traditional assistance programs we replace, you can rest easy that your workforce and your organisation will see a significant return on investment.

  For more information and a no obligation quote based on your organisation’s needs, please get in touch with one of our team members today.

• Can Sonder integrate with my existing services?

  Yes. This is a key difference between an EAP and an employee care platform like Sonder.

  Think of us like your single entry-point to all your employee support services – one app, one go-to for your people to remember and use anytime they need help. We’ve noticed that over time, companies have invested in a lot of different policies, procedures and services for their people but they tend to suffer from a lack of awareness, uptake and usage.

  This means your people can access important internal and external employee resources that are available to them beyond Sonder through the Sonder app.

  We are here to help you rise the tide of your entire company’s health, safety and wellbeing efforts – not just Sonder.

• How does Sonder get higher engagement?

  Sonder’s app is intuitive, accessible 24/7 and has features that turn its usage into a daily habit for your people.

  Beyond that, our world-class Customer Success team will direct you to the tools, resources and reporting you need to help you drive company-wide awareness, uptake and usage of Sonder.

  This process starts upfront where we understand your broader wellbeing strategy and business goals in advance of your Sonder launch date.We then provide you with the right mix of self-service tools and technical support to ensure you have what you need to successfully drive awareness and adoption of Sonder among your people.

  And beyond that, we provide you with regular reporting and check-ins to help you further embed Sonder into the culture of your organisation and ensure you’re getting the most out of your investment with us.

  Alongside these services, we also have an intelligence team, who are constantly scanning and filtering safety information and sending push notifications to your people to keep them informed of the world around them about relevant threats and disruptions like extreme weather, traffic jams or online scams.

  These notifications build familiarity and trust with Sonder as a service they can count on. We find that by nudging people proactively with helpful safety information, they are more likely to turn to us in times of personal ill health, because they think of us in those moments. And this might be for their more sensitive physical or mental wellbeing challenges that they open up about at a later date.

• How Sonder drives activation and usage?

  We drive awareness and activation in two main ways: 

  1) The first is through our activation emails, which we send directly to your people, introducing our services and encouraging them to download and engage with the app. Over time, we’ve refined these messages to be as relevant as possible to the audience and it remains the biggest activation driving channel. You can control the timing of when these emails are sent to your people to make sure the timing suits you best.

  2) Alongside the direct emails from Sonder, your people will become aware of and engage with Sonder through the wide range of material you have available in your Sonder communications toolkit.The online toolkit contains assets relevant to all phases of your Sonder partnership. From launch marketing material, through to ongoing engagement, product education pieces and timely monthly themed materials. And everything can be easily co-branded should you wish to do so.

• Can I have both my EAP and Sonder?

  Yes, you don’t have to replace your EAP to have Sonder in place. Many of our customers have continued with their existing EAP service while transitioning to Sonder as their complete employee care platform.

  For the most consistent and effective employee support experience however, we do recommend replacing your EAP with Sonder altogether but that doesn’t have to happen straight away or all at once.

  We will work with you to help ensure a smooth transition and clear communications with your workforce – as we have done with many of our customers to date. Talk to us today to explore your options.