Proactive workplace wellbeing starts here

Frequently Asked Questions

• Is Sonder an employee assistance program?

  Yes, and more. Sonder provides everything you’d expect from a traditional EAP, including confidential counselling, critical incident support and manager advice, and adds 24/7 medical advice and personal safety support, so employees have one place to go for any health, safety or wellbeing need. It’s 100% confidential and accredited by the Australian Council on Healthcare Standards (ACHS), held to the same standards as hospitals.

  We’d love to share more about how Sonder’s employee care platform could help you and your organisation – book a demo here

• Can Sonder integrate with my existing services?

   

  Yes. This is a key difference between an EAP and an employee care platform like Sonder.

  Think of us like your single entry-point to all your employee support services – one app, one go-to for your people to remember and use anytime they need help. We’ve noticed that over time, companies have invested in a lot of different policies, procedures and services for their people but they tend to suffer from a lack of awareness, uptake and usage.

  This means your people can access important internal and external employee resources that are available to them beyond Sonder through the Sonder app.

  We are here to help you rise the tide of your entire company’s health, safety and wellbeing efforts – not just Sonder.

   

• How does Sonder’s pricing work?

   

  Sonder is mostly priced on an annual per-employee subscription. Your investment is agreed upfront and stays predictable, so you can promote Sonder across your workforce without worrying about the cost of uptake.

   

  Your price depends on the size of your workforce and the level of support you choose. Our packages range from mental health support through to integrated medical, mental health and safety care, with optional add-ons such as family access.

   

• What support is available for diverse language needs?

  Interpreter services in over 300 languages, including indigenous and AUSLAN, are available by video, phone, or in-app chat.

• Is there a set limit of sessions?

  Each therapist will determine the required length of treatment.

• Is the treatment and reporting process confidential?

  In order to access the injury management program, members must consent to their entire treatment plan, records and communication pertaining to this injury being communicated back to their respective manager and employer.

  If the member does not consent to this information being shared, a regular triage, advice and referral to a public service can be provided, but any injury management providers pathways are excluded.

• How Sonder drives activation and usage?

  1) The first is through our activation emails, which we send directly to your people, introducing our services and encouraging them to download and engage with the app. Over time, we’ve refined these messages to be as relevant as possible to the audience and it remains the biggest activation driving channel to this day. You can control the timing of when these emails are sent to your people to make sure the timing suits you best.

  2) Alongside the direct emails from Sonder, your people will become aware of and engage with Sonder through the wide range of material you have available in your Sonder communications toolkit.The online toolkit contains assets relevant to all phases of your Sonder partnership. From launch marketing material, through to ongoing engagement, product education pieces and timely monthly themed materials. And everything can be easily co-branded should you wish to do so.

• How does Sonder get higher engagement?

   

  Sonder’s app is intuitive, accessible 24/7 and has features that turn its usage into a daily habit for your people.

  Beyond that, our world-class Customer Success team will direct you to the tools, resources and reporting you need to help you drive company-wide awareness, uptake and usage of Sonder.

  This process starts upfront where we understand your broader wellbeing strategy and business goals in advance of your Sonder launch date.We then provide you with the right mix of self-service tools and technical support to ensure you have what you need to successfully drive awareness and adoption of Sonder among your people.

  And beyond that, we provide you with regular reporting and check-ins to help you further embed Sonder into the culture of your organisation and ensure you’re getting the most out of your investment with us.

  Alongside these services, we also have an intelligence team, who are constantly scanning and filtering safety information and sending push notifications to your people to keep them informed of the world around them about relevant threats and disruptions like extreme weather, traffic jams or online scams.

  These notifications build familiarity and trust with Sonder as a service they can count on. We find that by nudging people proactively with helpful safety information, they are more likely to turn to us in times of personal ill health, because they think of us in those moments. And this might be for their more sensitive physical or mental wellbeing challenges that they open up about at a later date.