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Frequently Asked Questions

• Can I have both my EAP and Sonder?

   

  Yes, you don’t have to replace your EAP to have Sonder in place. Many of our customers have continued with their existing EAP service while transitioning to Sonder as their complete employee care platform.

  For the most consistent and effective employee support experience however, we do recommend replacing your EAP with Sonder altogether but that doesn’t have to happen straight away or all at once.

  We will work with you to help ensure a smooth transition and clear communications with your workforce – as we have done with many of our customers to date. Talk to us today to explore your options.

   

• Can Sonder integrate with my existing services?

   

  Yes. This is a key difference between an EAP and an employee care platform like Sonder.

  Think of us like your single entry-point to all your employee support services – one app, one go-to for your people to remember and use anytime they need help. We’ve noticed that over time, companies have invested in a lot of different policies, procedures and services for their people but they tend to suffer from a lack of awareness, uptake and usage.

  This means your people can access important internal and external employee resources that are available to them beyond Sonder through the Sonder app.

  We are here to help you rise the tide of your entire company’s health, safety and wellbeing efforts – not just Sonder.

   

• How does Sonder’s pricing work?

   

  Sonder is mostly priced on an annual per-employee subscription. Your investment is agreed upfront and stays predictable, so you can promote Sonder across your workforce without worrying about the cost of uptake.

   

  Your price depends on the size of your workforce and the level of support you choose. Our packages range from mental health support through to integrated medical, mental health and safety care, with optional add-ons such as family access.

   

• Is Sonder an employee assistance program?

   

  Yes, and more. Sonder provides everything you’d expect from a traditional EAP, including confidential counselling, critical incident support and manager advice, and adds 24/7 medical advice and personal safety support, so employees have one place to go for any health, safety or wellbeing need. It’s 100% confidential and accredited by the Australian Council on Healthcare Standards (ACHS), held to the same standards as hospitals.

  We’d love to share more about how Sonder’s employee care platform could help you and your organisation – book a demo here