Proactive workplace wellbeing starts here

Frequently Asked Questions

• Is Sonder an employee assistance program?

  Nope, we are so much more. Sonder is a complete employee care platform, which means we cater for a much wider range of workforce health, safety and wellbeing issues than a typical EAP service.

  Our medically accredited team and technology gives employees 24/7 access to mental health care, medical advice and personal safety assistance through an easy to use mobile app with no session caps or predetermined outcomes.

  Because of this, we have much higher utilisation rates than traditional (mental health only) services, and, as a result, the richness of the data we collect and share with customers about what’s really going on with their people is unparalleled.

  We are completely confidential, ACHS accredited and secure and have comprehensive privacy policy for our members and customers.

  We’d love to share more about how Sonder’s employee care platform might could help you and your organisation – book a demo here.

• Can Sonder integrate with my existing services?

  Yes. This is a key difference between an EAP and an employee care platform like Sonder.

  Think of us like your single entry-point to all your employee support services – one app, one go-to for your people to remember and use anytime they need help. We’ve noticed that over time, companies have invested a lot of different policies, procedures and services for their people but they tend to suffer from a lack awareness, uptake and usage.

  This means your people can access important internal and external employee resources that are available to them beyond Sonder through the Sonder app.

  We are here to help you rise the tide of your entire company health, safety and wellbeing efforts – not just Sonder.

• How does Sonder’s pricing work?

  As opposed to traditional EAPs, which operate on a pay-per-use model, our employee care platform is based on fixed, all inclusive annual fee for uncapped access to professional care across medical, mental health and safety services for all your people and their families.

  This means you can drive maximum awareness, usage and engagement of Sonder without worry of unexpected monthly bills or hidden fees.

  With usage rates typically 10-20x higher than traditional assistance programs we replace, you can rest easy that your workforce and your organisation will see a significant return on investment.

  For more information and a no obligation quote based on your organisations needs, please get in touch with one of our team members today.

• What support is available for diverse language needs?

  Interpreter services in over 300 languages, including indigenous and AUSLAN, are available by video, phone, or in-app chat.

• Is there a set limit of sessions?

  Each therapist will determine the required length of treatment.

• Is the treatment and reporting process confidential?

  In order to access the injury management program, members must consent to their entire treatment plan, records and communication pertaining to this injury being communicated back to their respective manager and employer.

  If the member does not consent to this information being shared, a regular triage, advice and referral to a public service can be provided, but any injury management providers pathways are excluded.

• How Sonder drives activation and usage?

  1) The first is through our activation emails, which we send directly to your people, introducing our services and encouraging them to download and engage with the app. Over time, we’ve refined these messages to be as relevant as possible to the audience and it remains the biggest activation driving channel to this day. You can control the timing of when these emails are sent to your people to make sure the timing suits you best.

  2) Alongside the direct emails from Sonder, your people will become aware of and engage with Sonder through the wide range of material you have available in your Sonder communications toolkit.The online toolkit contains assets relevant to all phases of your Sonder partnership. From launch marketing material, through to ongoing engagement, product education pieces and timely monthly themed materials. And everything can be easily co-branded should you wish to do so.

• How does Sonder get higher engagement?

  Our world-class Customer Success team will direct you to the tools, resources and reporting you need to help you drive company-wide awareness, uptake and usage of Sonder.

  This process starts upfront where we understand your broader wellbeing strategy and business goals in advance of your Sonder launch date.We then provide you with the right mix of self-service tools and technical support to ensure you have what you need to successfully drive awareness and adoption of Sonder among your people.

  And beyond that, we provide you with regular reporting and check-ins to help you further embed Sonder into the culture of your organisation and ensure you’re getting the most out of your investment with us.

  Alongside these services, we also have an intelligence team, who are constantly scanning and filtering safety information and sending push notifications to your people to keep them informed of the world around them about relevant threats and disruptions like extreme weather, traffic jams or online scams.

  These notifications build familiarity and trust with Sonder as a service they can count on. We find that by nudging people proactively with helpful safety information, they are more likely to turn to us in times of personal ill health, because they think of us in those moments. And this might be for their more sensitive physical or mental wellbeing challenges that they open up about at a later date.