New healthcare platform will bolster MSC UK’s workforce strategy with real-time wellbeing data and deliver holistic wellbeing support
14 Oct 2025, LONDON, UK – Sonder, the integrated employee care platform, has been chosen by Mediterranean Shipping Company (MSC) UK, one of the world’s leading logistics and shipping providers, to deliver more effective and personalised wellbeing support to MSC’s 800 employees in the UK.
Backed by real-time data and focusing on value for both employees and the organisation, Sonder provides MSC employees with 24/7 integrated support across mental health, medical needs and personal safety, all through a single mobile app.
As a global logistics leader operating in fast-paced and high-responsibility environments, MSC recognises that employee wellbeing is more than a benefit. It is essential to business performance, customer service, and long-term sustainability.
With this in mind, the company sought a wellbeing partner that would be aligned to its forward-looking approach in strengthening the MSC’s business and workforce strategy. Sonder was chosen based on the platform’s flexibility to adapt to MSC’s evolving business requirements and the breadth of resources available to employees irrespective of timezone or location.
This partnership with Sonder replaces MSC’s traditional Employee Assistance Program (EAP), reflecting the broader UK trend of low engagement. EAPs in the UK typically see only 2–5% utilisation, which limits their ability to make a measurable impact. Sonder improves significantly on this model. It achieves an average 38.5% engagement rate across its client base by removing barriers to access and offering proactive, user-friendly pathways to care.
Andrew Jones, Group Human Resources Change Lead at MSC UK, said: “As we adapt to changes in our organisation, we remain deeply committed to the wellbeing of our people. We needed a partner who could help us deliver impactful support while offering flexibility, measurable ROI, and a modern experience our employees would genuinely value. Sonder delivers on all fronts.”
The switch to Sonder also supports MSC’s focus on ROI and data-led decision making. While traditional EAPs are often bundled into larger insurance products with limited transparency, Sonder’s platform delivers measurable results.
On average, organisations working with Sonder see a 25% reduction in employee churn, 12% drop in absenteeism, 10% improvement in manager capacity, and up to a 26% increase in productivity. These insights are available through workforce dashboards that help HR and leadership teams make smarter planning and resourcing decisions.
Craig Cowdrey, Co-Founder and CEO at Sonder, added: “MSC UK’s decision to partner with Sonder shows real foresight. Our platform is designed to meet employees where they are, whether they need physical, mental or safety support. It’s also flexible enough to grow and evolve with changing workforce needs. We’re proud to support MSC in delivering a modern, people-first approach to wellbeing.”
MSC UK joins a growing community of forward-thinking customers including Hays, Culture Amp, McDonalds, Rosa’s Thai, and Southeastern.
About MSC UK
Mediterranean Shipping Company UK (MSC UK) is part of MSC, a global leader in container shipping and supply chain solutions with operations in over 155 countries. MSC UK supports thousands of customers and partners each day, delivering efficient, reliable and people-centred logistics services. As the UK division continues to evolve its organisational structure, its focus remains on building a resilient, healthy and engaged workforce.
About Sonder
Sonder is a UK-based employee care platform that offers integrated physical, mental health, and safety support through a single, always-on platform. With 24/7 clinician-led triage, app-based accessibility, and real-time crisis response, Sonder helps employers improve workforce wellbeing, reduce risk, and create healthier, more resilient organisations. To find out more about Sonder, visit www.sonder.io/uk
Media Contact
Tom Coleing
Marketing Lead
Sonder
tom.coleing@sonder.io
