Customer case study
Marley Spoon and Sonder - A recipe for success
of support cases occur at night
would not have sought help if Sonder was not available
safety alerts have been shared
About Marley Spoon
Marley Spoon delivers fresh ingredients and 6 step, easy-to-follow recipe cards to your door. Simply click and cook with 50+ recipes to choose from every week. Marley Spoon was founded in 2014 by Fabian Seigel and has achieved a 24% year-over-year growth (full year 2022). A global direct-to-consumer brand solving everyday recurring problems in delightful and sustainable ways. Their vision is to 'build a better everyday, just for you, just right' which is not only applied to their customers but their team too, where the business places great importance on building a unique environment where every team member can thrive.
The Challenge
Marley Spoon, one of Australia's biggest meal-kit brands, faced the challenge of providing the right employment support solutions to their rapidly growing team. With a diverse workforce, consisting of office and production staff members, and evolving work environment due to COVID-19, they needed a comprehensive solution to address the health and wellbeing needs of their staff. Furthermore, Marley Spoon required a solution that could require multilingual, round-the-clock support for both employees and their families.
The Solution
To meet these needs, Marley Spoon launched Sonder in 2021 and saw strong results from the start, with significant staff engagement and use of the service. Here are some leading factors of the partnership's success:
Real-time support
Sonder's in-app chat function allows direct connection to experts, providing fast and convenient support with a 24/7 team. It has become the main channel for Marley Spoon employees, fostering trust and removing barriers to access for those seeking assistance.
Language accessibility
Marley Spoon's diverse and multicultural workforce, including many non-native English speakers, benefits from Sonder's support in their preferred languages. All members are now able to communicate their needs to an expert team of support professionals for guidance and support in the language they feel most comfortable with.
Care beyond the workplace
Marley Spoon extends support beyond the workplace by offering Sonder's 24/7 services to employees and their families. This comprehensive approach promotes the wellbeing of both team members and their loved ones.
"Sonder fundamentally enhances accessibility to care for Marley Spoon's staff by leveraging technology, 24/7 support, and timely data insights which drive meaningful business decisions."
Craig Cowdrey, CEO at Sonder
The Results
Together, Marley Spoon and Sonder are the perfect pair. Since joining forces, employee feedback on the service has been very well received - further strengthening the team's wellbeing. Marley Spoon employees have received 24/7 support over the phone, over chat, and proactively through its extensive hub of articles and resources. In-person Sonder Responders have also been on hand to be by a member's side through domestic situations, all the way through to road traffic accidents and breakdowns.
The leaders at Marley Spoon have received guidance during critical incidents, enabling them to effectively handle workplace injuries, serious illnesses, and accidents while supporting their colleagues. This insights-led employee wellbeing solution gives Marley Spoon's leadership team confidence in understanding their team's wellbeing, reducing concerns, and fostering an ongoing thriving business culture
Company Info
Industry
Renewables and environment
Workforce diversity
Field service
Transportation
Customer-facing
Corporate
Geographies
Mobile
Domestic
Workforce composition
650 employees
"Health and wellbeing is a key priority for us as a global business. We want our employees to feel safe and supported both professionally and personally. and thanks to our partnership with Sonder. we're confident our team have the 'round-the-clock' support they need."
Aga Strzemeska, Head of People Operations, Marley Spoon
Member experiences
Hear from our members who have relied on Sonder to support them in times of need.
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Sonder is reimagining health, safety and wellbeing support. Sonder proves human centric care leads to earlier intervention. Sonder impacts one person at a time to drive meaningful change across an organisation. Sonder understands people and how to support them.
