Client case study
Marley Spoon and Sonder - A recipe for success
logistics and packing
(Urban, suburban and rural)
Who is Marley Spoon?
Marley Spoon is a global direct-to-consumer brand solving everyday recurring problems in delightful and sustainable ways. Their vision is to 'build a better everyday, just for you, just right' which is not only applied to their customers but their team too, where the business places great importance on building a unique environment where every team member can thrive.
Marley Spoon experienced exponential growth in Australia when it switched to a subscription model, moving them from a luxury item to a household favourite. As a result, the business needed to scale its workforce to meet the growing demands, particularly concerning safety and mental health issues - they now have hubs worldwide and employ more than 500 people within the APAC region.
The rapid expansion created a range of complexities for Marley Spoon’s full-time, casual, admin and distribution teams.
- Safety needs of remote workers were not being serviced, opening the organisation to risk.
- The goal of improving support to family members was falling short.
- Primarily casual workforce in the distribution centre work irregular, antisocial hours.
- Young, culturally diverse teams.
Sonder wellbeing insights
safety alerts have been shared
of support cases occur outside of 9am-5pm
said they would not have sought help if Sonder was not available
The future of support at Marley Spoon
The entire team is now able to access multi-lingual support whenever they need it - they know they can use Sonder to feel safe, mentally sound and physically healthy and that their families can access the same support.
Find out how Sonder’s tech-driven solution lowers barriers for employees to access help, decreases safety risks and supports leaders in preventing future crises.
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