Client case study

Marley Spoon and Sonder - A recipe for success

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Workforce composition

554 employees

427

logistics and packing

64

supply chain

63

corporate staff

Industry

Subscription
Consumer goods

Workforce diversity

Logistics
Customer service
Corporate
Casual

Geographies

Australia
(Urban, suburban and rural)

Who is Marley Spoon?

Marley Spoon is a global direct-to-consumer brand solving everyday recurring problems in delightful and sustainable ways. Their vision is to 'build a better everyday, just for you, just right' which is not only applied to their customers but their team too, where the business places great importance on building a unique environment where every team member can thrive.

Situation

Marley Spoon experienced exponential growth in Australia when it switched to a subscription model, moving them from a luxury item to a household favourite. As a result, the business needed to scale its workforce to meet the growing demands, particularly concerning safety and mental health issues - they now have hubs worldwide and employ more than 500 people within the APAC region.

Case complexity

The rapid expansion created a range of complexities for Marley Spoon’s full-time, casual, admin and distribution teams.

  • Safety needs of remote workers were not being serviced, opening the organisation to risk.
  • The goal of improving support to family members was falling short.

  • Primarily casual workforce in the distribution centre work irregular, antisocial hours.
  • Young, culturally diverse teams.

Sonder wellbeing insights

2000%
safety alerts have been shared
60%
of support cases occur outside of 9am-5pm
70%
said they would not have sought help if Sonder was not available
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The future of support at Marley Spoon

The entire team is now able to access multi-lingual support whenever they need it - they know they can use Sonder to feel safe, mentally sound and physically healthy and that their families can access the same support.

Find out how Sonder’s tech-driven solution lowers barriers for employees to access help, decreases safety risks and supports leaders in preventing future crises.

Illo next to Access full story

“Sonder fundamentally enhances accessibility to care for Marley Spoon’s staff by leveraging technology, 24/7 support, and timely data insights which drive meaningful business decisions.”

Craig Cowdrey, CEO at Sonder

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There's so much more to share

Sonder is reimagining health, safety and wellbeing support. Sonder proves human centric care leads to earlier intervention. Sonder impacts one person at a time to drive meaningful change across an organisation. Sonder understands people and how to support them.

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