Client case study

Marley Spoon and Sonder - A recipe for success

Asset 5@2x

Workforce composition

554 employees


logistics and packing


supply chain


corporate staff


Consumer goods

Workforce diversity

Customer service


(Urban, suburban and rural)

Who is Marley Spoon?

Marley Spoon is a global direct-to-consumer brand solving everyday recurring problems in delightful and sustainable ways. Their vision is to 'build a better everyday, just for you, just right' which is not only applied to their customers but their team too, where the business places great importance on building a unique environment where every team member can thrive.


Marley Spoon experienced exponential growth in Australia when it switched to a subscription model, moving them from a luxury item to a household favourite. As a result, the business needed to scale its workforce to meet the growing demands, particularly concerning safety and mental health issues - they now have hubs worldwide and employ more than 500 people within the APAC region.

Case complexity

The rapid expansion created a range of complexities for Marley Spoon’s full-time, casual, admin and distribution teams.

  • Safety needs of remote workers were not being serviced, opening the organisation to risk.
  • The goal of improving support to family members was falling short.

  • Primarily casual workforce in the distribution centre work irregular, antisocial hours.
  • Young, culturally diverse teams.

Sonder wellbeing insights

safety alerts have been shared
of support cases occur outside of 9am-5pm
said they would not have sought help if Sonder was not available
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The future of support at Marley Spoon

The entire team is now able to access multi-lingual support whenever they need it - they know they can use Sonder to feel safe, mentally sound and physically healthy and that their families can access the same support.

Find out how Sonder’s tech-driven solution lowers barriers for employees to access help, decreases safety risks and supports leaders in preventing future crises.

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“Sonder fundamentally enhances accessibility to care for Marley Spoon’s staff by leveraging technology, 24/7 support, and timely data insights which drive meaningful business decisions.”

Craig Cowdrey, CEO at Sonder

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Sonder is reimagining health, safety and wellbeing support. Sonder proves human centric care leads to earlier intervention. Sonder impacts one person at a time to drive meaningful change across an organisation. Sonder understands people and how to support them.

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