Case Studies

Last quarter, we helped 10,000+ employees and students with safety, medical, mental health support.

Do employees need medical support more than mental health support?

Over the years, employee wellbeing initiatives “to keep employees happy” have been many and varied. They’ve included everything from yoga studios, food trucks, NASA sleep pods, climbing walls, puppytoriums, karaoke parties, music-jam sessions, wine bars, massage, in–office scooters, volleyball courts,…

How is organisational change affecting employee wellbeing? We review data from 10,000+ support cases and give tips for managers and HR.

Organisational change and employee wellbeing: 5 tips from 10,000+ cases

Rapid transformation has become a staple of the modern workplace. Technological advances and skills shortages combined with rising costs and productivity pressures, mean that organisations are continually exploring ways to gain a competitive edge. But, whilst leaders tend to love…

How can organisations better support their 24/7 workforces? There is good evidence that shift work is related to serious health issues.

How can organisations better support 24/7 workforces?

With round-the-clock access to many goods and services, it’s sometimes easy to forget about the people that power our always-on world. For example, the: Factory workers producing goods day and night; Truck drivers travelling across the country while everyone else…

Are Australian universities keeping up with the changing needs of international students?

Are universities keeping up with the changing needs of international students?

Today is International Students’ Day – a day of international observance of the student community and a celebration of the multiculturalism of international students. It’s a day to appreciate what the international student community brings to their host nations, as…

2021 results regarding the learning experience for international and domestic students in Australia.

QILT SES results: the challenge of low learner engagement, and the importance of personal safety

The latest QILT Student Experience Survey (SES) results brought both positive and negative news for the Australian tertiary education sector. On the positive side, the university student experience in Australia has started to improve. On the not-so-positive side, more work…

Wellbeing agents of change Melanie Silva, Steven Worrall, Elle Dias and Heidi Beck.

Q&A with Melanie Silva, Steven Worrall, Elle Dias, and Heidi Beck (Sydney event)

We are pleased to share this final instalment from our recent Agents of change for organisational wellbeing event. Held in our Sydney office, this event for wellbeing leaders generated much formal and informal discussion as attendees and panellists shared questions…

Wellbeing agents of change Steven Worrall from Microsoft and Melanie Silva from Google.

Wellbeing agents of change: Steven Worrall and Melanie Silva (Sydney event)

We are excited to share the next instalment from our recent Agents of change for organisational wellbeing event held in our Sydney HQ. This session’s panel brings together two high-profile Australian managing directors who have become personal agents of social…

Wellbeing agents of change Heidi Beck from Team Global Express, and Elle Dias from Red Bull.

Wellbeing agents of change: Heidi Beck and Elle Dias (Sydney event)

Recently, we were delighted to host a gathering of wellbeing leaders at our Agents of change for organisational wellbeing event in Sydney. Transformational change only happens when leaders ‘walk the talk’, so we were keen to hear how some of…

Mental Health Australia Report to the Nation. A pulse check on our mental health and wellbeing.

Mental Health Australia’s Report to the Nation

On 10 October 2022, Mental Health Australia (a peak, national, non-government organisation representing and promoting the interests of the Australian mental health sector and issues in Australia), in collaboration with global research firm Ipsos, released their first Report to the…

WHO guidelines on mental health at work. Employee wellbeing. They follow the release of ISO 45003.

WHO guidelines on mental health at work

On 28 September 2022, the World Health Organization (WHO) released its first-ever global guidelines on mental health at work. The WHO guidelines were released in time for World Mental Health Month in October and have received praise on social media…

Psychological debriefing is not current best practice for university students and staff.

Myth: university students and staff need psychological debriefing after traumatic events

For years, support programs have prescribed the urgent deployment of a psychologist or trauma counsellor to the scene of a critical incident or traumatic event. As a result, well-intentioned universities keen to exercise their duty of care have traditionally agreed…

It is a myth that university student and staff wellbeing cannot be measured.

Myth: university student and staff wellbeing cannot be measured

Wellbeing advocates often struggle to secure appropriate funding for their university wellbeing initiatives. Many times this is because their business cases focus on qualitative rather than quantitative data. This presents a mismatch with budget holders who prefer quantifiable metrics –…

University wellbeing solutions can be digital but students and staff need expert clinicians too.

Myth: digital-only solutions are the answer to university wellbeing

As the lines blur between our personal, academic, and professional lives, staff are increasingly turning to their employers to better support their mental health and wellbeing. Looking for easy wins and low-effort solutions, many organisations (including universities) are banking on…

University staff EAP programs: are they providing the best support for your university staff?

Myth: employee assistance programs (EAPs) meet the needs of all university staff

EAPs have long been a mainstay offering at Australian universities, as well as at 80 per cent of Australia’s top 500 companies. But, given that workplaces have changed significantly over the past two and a half years, are traditional EAP…


Myth: university students and staff know how to access wellbeing support

Each year, universities invest significant time and dollars into the wellbeing of their students and staff. Motivated by legal and moral responsibilities (plus a desire to protect their institution’s brand and future), health-savvy universities prioritise, fund, and promote wellbeing support…

Natalie Jones from Quantium and Dr Jamie Phillips from Sonder, at Sonder’s employee wellbeig event.

Sonder serves up employee wellbeing evidence (Sydney event)

Too many leaders are investing money in wellbeing initiatives that are not evidence-based and/or are increasing their organisational risk. These are just two of the truths shared at Sonder’s recent event (held in partnership with Marley Spoon) for wellbeing leaders…

Cost-of-living pressures add to worker distress. This is affecting employee wellbeing.

Supporting workers who are experiencing cost-of-living pressures

With interest rates continuing to rise, Australia’s cost-of-living pressures show no signs of abating. Workers are making impossible financial compromises to the detriment of their overall health and wellbeing, which is further lifting the lid on a workforce in physical…

Business unit leaders at Sonder - a company providing safety, medical, and mental health support.

Sonder raises AU$35m to accelerate growth

Since launching Sonder in 2017 with two close friends, Christopher Marr and Peter Burnheim, our wellbeing and safety company has come a long way – thanks to the support of our dedicated team members and supporters, together with valued customers…

Psychological safety updates in 2022. What’s changed in Australia since the release of ISO 45003?

Psychological safety: What rules have changed in Australia in 2022?

A year after the release of ISO 45003 shone a spotlight on psychological safety, it’s time to review what’s changed in the legislation and guidance material in Australia since we published our original ISO 45003 guide. But first, let’s recap…


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