Your parenting village, available 24/7
Parenting can be wonderful, exciting, confusing and exhausting — often all at once. You already have the strengths and instincts to raise your child, but sometimes a little extra support is all you need.
Whether you have a health question at 3am, need help with feeding or settling bub, or are feeling stressed, overwhelmed, or unsafe, you can chat or speak with health, safety and wellbeing professionals, 24 hours a day.
Sonder is here to walk alongside you and your family whenever you need it — a village that respects your expertise and supports your journey, right in your pocket.
Free, instant parenting and pregnancy support
Sonder’s Care Specialists are on hand day and night to answer your questions and help you quickly find the right way forward. Whether you need a listening ear or a direct connection to a nurse, wellbeing expert or safety support, our team is here.
From suspicious rashes to feelings of anxiety, skip the late-night Google searching and gain instant peace of mind from professionals.
You choose how and when to use Sonder, free from pressure or judgement.
Safety features that offer peace of mind
Safety support is accessible every minute of every day via the Sonder app. As well as everyday tools like ‘Share my journey’ and ‘Check on me’, members can discreetly request help at the touch of a button — connecting with a Sonder Care Specialist within seconds. They can help by:
- Deploying Sonder Responders — caring, emergency-trained individuals dedicated to supporting members in person
- Coordinating emergency services
- Connecting members with wellbeing experts, counsellors, psychologists and social workers for confidential physical and emotional support
- Identifying local resources and support networks
All information is shared with the member’s consent.
Simply download the free app to get started
Getting started is easy. If you are living in South Western Sydney and are a parent or carer:
- Register for your free Sonder account here.
- Download the Sonder app on your phone.
- Start using Sonder immediately.
From there you can access our library of self-help resources, safety tools and access our Care Specialists and Nurses via phone or instant chat. If you’re messaging our team, you can even send a photo of yours or your little one’s concern to help get your issue resolved quickly.
Rest assured that all information you provide is treated as strictly confidential.
Our personalised and confidential support
Getting started is easy. Simply download the Sonder app to unlock these features and get the help you need, when you need it.
Take a personal assessment
Take a few minutes to check in with yourself with a personal wellbeing assessments
Review wellbeing resources tailored for you
Browse from hundreds of trusted articles, videos and podcasts.
Receive relevant environmental alerts
Real-time alerts about dangers or disruptions close to you.
Feel safer with in-app tools
Safety support for you and your family when on the move
Reach out to a friendly care professional
Chat or call anytime of the day or night for anything big or small.
Helpful info and advice
In the app you’ll find thousands of articles and resources to help make life a little easier, whether you are pregnant or already a parent.
Routine for babies and toddlers
Learn moreStaying healthy during pregnancy
Learn moreSelf-care tips for expectant and new parents
Learn more7 top parenting
podcastsLearn more
Proud partners of Village Connect
Alongside our partners, Karitane and Uniting, Sonder is part of Village Connect, a hub for parents.
Self-referrals to Village Connect can be made via the Sonder app, or by starting a chat with the Sonder team.
Whether it’s 2am, the weekend, or you’re just not sure what help you need yet, reach out to Sonder any time. We’ll be there, and can help refer you to more support within Village Connect if you need it.
What our members say
Everyone has a different reason for using Sonder, and every experience is important to us.
Frequently Asked Questions
Who can access Sonder?
If you’re a parent or caregiver, or are pregnant, and living in South Western Sydney, you can download the Sonder app for free and start using it immediately.
This is part of a government investment aimed at improving long term safety, resilience and wellbeing for families in the area.
How much does the service cost?
Sonder is completely free.
Will my privacy be protected?
All information you provide is treated as strictly confidential. Nobody can access your information unless you give your informed consent for us to share it. For more information, see Sonder’s Privacy Policy here.
Who will I be speaking to?
Sonder’s Care Specialists answer every phone call or instant message and are real people, not bots.
Their primary purpose is to immediately assess the nature, severity and complexity of a member’s concerns to find the most effective path forward. Watch the video.
What medical support can I expect?
If your query is of a medical nature, Sonder’s Care Specialists may refer you to one of our on-site nurses.
What mental health support can I expect?
Our qualified Care Specialists can offer wellbeing advice and resources, tailored to the challenge you are facing.
What safety support can I expect?
Members can use our ‘Check on me’ feature to schedule safety check-ins when they may feel vulnerable or at risk, or the ‘Track my journey’ function which helps members stay safe on the go.
When urgent help is needed, members can activate the ‘Help alert’ feature with one tap. This triggers an immediate response from our team, ensuring that assistance is rapidly deployed to address the situation.
Sonder may ask Emergency Services to complete a Welfare Check and/or deploy a Sonder Responder to provide in-person wellbeing support, depending on the scenario.
Contact
Need technical help? Contact our support team
- Important noteOur team will aim to respond within 48 hours. For urgent care, please contact our support centre via the Sonder app.
Register for Sonder for free
Confidential support whenever you need it.