Montage of Sonder app features

Join 1 million members on their wellbeing journey

Why Sonder is the best EAP alternative on the market

Simplify access to expert help for anything, through a single app

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Eliminate guesswork and delays with Sonder’s 24/7 medical support. Members can connect with expert nurses for clinical advice on illnesses or injuries, ensuring timely care, reducing absenteeism, and preventing further complications.

Unlike traditional EAPs, Sonder offers true 24/7 real-time human support. With most issues arising after hours, Sonder ensures your people can connect with experts anytime, anywhere, for any concern—big or small—on their terms.

Sonder’s in-app resource library provides personalised content, assessments, and guides, empowering your people to take early, proactive steps to maintain their physical, mental health, and safety—shifting from reactive to preventive care.

Protect your workforce with in-app features like Track my Journey and Check on Me, offering peace of mind during late-night commutes, isolated shifts, or high-risk locations. Real-time geographic safety alerts keep your team informed about local incidents, travel disruptions, natural disasters, and more to help them stay safe and navigate with confidence.

In critical situations, Sonder’s 24/7 support centre can dispatch an expert responder to a member’s location, providing on-the-ground assistance to ensure their safety and wellbeing.

Stay informed and make confident decisions with data insights and monthly reporting to identify health and safety hazards, mitigate risks, and enhance workforce wellbeing.

More brands are making the switch to modern EAP alternatives

Testimonial

No disrespect to our prior EAP providers, but they aren’t in the 21st century

Amazing

Working with this team has been an absolute pleasure! Their expertise, attention to detail, and commitment to delivering exceptional results exceeded all expectations. Highly recommended!

Proactive Care

Speaking to a nurse immediately after Dad's fall was a great help. I wasn't sure how to help him, but the nurse gave me great advice. It was such a relief for us both he's also got Sonder now, which makes me much less stressed.

More than an EAP: A comprehensive approach to employee wellbeing

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  • Full spectrum of care

    Services provided by Sonder
    While EAP services provide counselors and psychological support, Sonder offers a broader range of services to your team, including safety support to prevent harm and medical advice (the most in-demand request).
  • Help more people, more often

    Most EAPs can only engage with a small percentage of your team members who are struggling. In contrast, Sonder sees an average utilisation rate of 40%, engaging with a broader group at various stages of their wellbeing journey.
  • Stop reacting, start preventing

    While Employee Assistance Programs focus on responding to incidents after they occur, Sonder proactively supports people, not just those who are unwell.
See how we compare!

Sonder makes employee care accessible and comprehensive

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Feature Comparison: Sonder vs Traditional EAPs
Employee assistance comparisonSonderTraditional EAP’s
Counselling, therapy and mental health pathways
Sonder: yes
Traditional EAP: yes
Personal safety and harm prevention
Sonder: yes
Traditional EAP: no
In-person critical incident support
Sonder: yes
Traditional EAP: no
24/7 access to immediate support
Sonder: yes
Traditional EAP: no
Wellbeing data, trends and usage reporting
Sonder: yes
Traditional EAP: no
Personalised self help resource library
Sonder: yes
Traditional EAP: no
Medical advice and injury management
Sonder: yes
Traditional EAP: no
Customer activation support
Sonder: yes
Traditional EAP: no
Uptake and engagement
20-40%
2-5%
Hays EAP replacement

Headhunting the best solution for an uplift in employee wellbeing

Read case study: Headhunting the best solution for an uplift in employee wellbeing
0%
activation rate in the first 365 days
0%
support cases occur after business hours

“With our previous providers, we had a really low utilisation rate. There were some challenges in the delivery of care, such as it wasn’t personalised for the individual. We know that employee care can’t be a one-size-fits-all approach, which is what led us to review and reconsider our current approach and explore Sonder’s platform instead.” 

Shaileena Palana

Shaileena Palana

Reward Manager, UK&I at Hays

EAP comparison guide:

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