Sonder covers everything a traditional EAP does, and more. Answer these questions to work out whether your provider is earning the renewal, or whether it's time to try an alternative.
No judgement — "not sure" is a perfectly good answer. It tells you something too.
Issues are often interconnected. Holistic care looks at the whole person to get to the heart of the issue.
No one should be left on read at 2am. 58% of Sonder support happens outside business hours.
Think real-time check-ins and trauma-informed care from real people, standing shoulder-to-shoulder with yours.
Accreditation (e.g. ACHS) holds a provider to the same standards as hospitals.
Self-guided support is where early intervention starts for most people.
Traditional EAP uptake sits around 5%, and most first contact happens mid-crisis. If no one's calling, that's a sign.
Managers carry the hard conversations and the change they didn't design. Most get no backup.
Rich reporting helps you identify people and support trends, and identify places your people need more help.
Reduced absenteeism, better retention — can you show it? Gut feel isn't a metric.
| Factor | Your EAP | Sonder |
|---|---|---|
| Scope of care | — | Mental health, medical advice and personal safety in one app |
| Hours of care | — | 24/7 — a human replies in about 30 seconds |
| Critical incidents | — | Proactive, real-time response |
| Accreditation | — | ACHS-accredited — held to the same standards as hospitals |
| Digital self-help | — | 2,000+ self-serve wellbeing resources in-app |
| Employee uptake | — | Typically 40% activation |
| Manager support | — | Coaching for managers, plus welfare checks for their teams |
| Data & insights | — | Rich, anonymised insights and trends |
| Business impact | — | Reporting that shows impact |
Yes, and more. Sonder provides everything you’d expect from a traditional EAP, including confidential counselling, critical incident support and manager advice, and adds 24/7 medical advice and personal safety support, so employees have one place to go for any health, safety or wellbeing need. It’s 100% confidential and accredited by the Australian Council on Healthcare Standards (ACHS), held to the same standards as hospitals.
Yes, you don’t have to replace your EAP to have Sonder in place. Many of our customers have continued with their existing EAP service while transitioning to Sonder as their complete employee care platform.
For the most consistent and effective employee support experience however, we do recommend replacing your EAP with Sonder altogether but that doesn’t have to happen straight away or all at once.
We will work with you to help ensure a smooth transition and clear communications with your workforce – as we have done with many of our customers to date. Talk to us today to explore your options.
Yes. Your answers aren’t shared with anyone, and nothing is stored unless you choose to email yourself the full benchmark. The same goes for Sonder itself: members’ support is 100% confidential, and employers only ever see de-identified, aggregated trends.