Sonder values the trust of our members and clients beyond all else. Our core value of putting our members first underpins our security philosophy, including how we manage and protect data. We set our own high standards and follow the latest industry standards to ensure we are staying ahead of any cyber threat.


Our security and privacy practices

  • For organisations

    Find out more about Sonder’s information security program

  • For members
    Find out more about Sonder’s privacy policy and Sonder’s electronic health record (EHR)
  • For Sonder

    Find out more about how Sonder cares for our staff

security program

Sonder maintains a robust security program, guided by formal policies and detailed requirements that meet best practice standards for our industry. The objective of this program is to maintain the confidentiality and integrity of information across our Sonder systems and in all communications with our members, clients, guests, employees and business partners.

We recognise and respect your intent to conduct assessment and review of our service. Should you require evidence/attestation of the above, please reach out to your Sonder representative to access our procurement documentation. Please note, that specific documents may require NDA prior to release.

Electronic health record (EHR)

Sonder’s EHR improves care outcomes and is a foundational technology for our human-centric approach. It focuses on the total health of our members — going beyond standard clinical data, and is inclusive of a broader view of an individual's healthcare.

Sonder’s EHR is a real-time health record that makes information available instantly and securely to authorised users (namely, clinicians and allied health personnel). It is designed to not only securely store the medical information that our members share with us, but to enable our clinical teams to better understand an individual’s holistic health journey by collecting and aggregating (stated and revealed) preferences regarding health and wellbeing.

Sonder’s electronic record

Facilitating a human-centric
approach to healthcare

For Sonder, our EHR underpins the human-centric care we provide. A member’s information moves securely to where it is needed. It allows the Sonder health team to work collaboratively with patients by sharing images, video, and shared whiteboards to unpack problems. When care is needed beyond Sonder’s clinicians, our EHR provides the capability to instantly and securely e-refer to other clinicians using a secure medical messaging system that allows a two-way flow of information between clinicians.

This important tool helps to ensure every Sonder member gets the highest quality clinical experience every time they engage for help, care and support.

human centric approach

There's so much more to share

Sonder is reimagining health, safety and wellbeing support. Sonder proves human centric care leads to earlier intervention. Sonder impacts one person at a time to drive meaningful change across an organisation. Sonder understands people and how to support them.

Sonder wellbeing app home screen, safety notification showing bushfire alert and "check on me" safety map tracking screen.