Case Studies

EAP data and insights can help busy P&C leaders gather intelligence to make business decisions.

Can I get better data and insights from my EAP?

For years, employers have complained about the lack of data and insights shared by EAP providers who stood behind the guise of “privacy and confidentiality”. HR managers – forced to rely only on anecdotal feedback from employees – reported feeling…

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An EAP (or EAP alternative) has the potential to realise positive dividends, but only if employees use it.

How can I get my team to use our EAP?

Like any investment, an EAP (or EAP alternative) has the potential to realise positive dividends, but only if employees use it. This is where many employers need help, and post-sales activation support from their EAP provider can often make or…

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HR buyers want to compare us to their EAP uptake statistics, even though we’re an EAP alternative.

What is a ‘good’ EAP uptake rate?

Every day at Sonder, we’re asked what a ‘good’ utilisation rate looks like for an employee support program (EAP). Even though we’re not an EAP – we’re an EAP alternative with a much broader safety, medical, and mental health offering…

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Self-help wellbeing apps should supplement not replace EAPs and EAP alternatives, say experts.

Should we replace our EAP with a self-help wellbeing app?

Workplace employee assistance programs (EAPs) have long been a popular option for employee wellbeing support. However, their results can be disappointing, and in a catch-22, sometimes as few as one to five per cent of employees utilise their services. This…

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Is it true some EAP counsellors are not registered? We explain accreditations and qualifications.

Is it true some EAP counsellors are not registered?

Selecting an employee assistance program (EAP) – or a modern employee support alternative – can be tricky. Vendor and industry terminology can vary greatly and it can be difficult to compare apples with apples. One great example of this is…

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Psychological first aid is considered EAP best practice after workplace critical incidents.

Is your EAP providing best-practice support after critical incidents?

By their very nature, critical incidents in the workplace can be overwhelming and traumatic. They can also trigger snap decisions out of fear, panic, and a sense of helplessness. That’s why employers need to put a post-incident support plan in…

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Why are more EAPs not open 24/7 to provide medical, safety, and mental health support to employees?

Is your EAP open when employees need help the most?

Much has been said in the media about people waiting longer for medical care and mental health support. But, what’s not being said is that many people are waiting unnecessarily because their employee assistance program (EAP) is not open when…

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Should EAPs offer more than mental health counselling? Do employees want medical and safety support?

Should EAPs offer more than mental health counselling?

Employee assistance programs (EAPs) have long been synonymous with employer-funded mental health counselling services. But today’s employees expect more than only mental health support. To perform at their best, many employees are looking to their employers and EAPs to provide…

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Psychological debriefing is not best practice yet employers are paying EAPs for it.

Psychological debriefing: Why are employers still paying for it?

Last month, following the tragic bus accident in the New South Wales Hunter Valley that killed 10 innocent wedding guests, a spotlight was once again shone on the practice of psychological debriefing. Richard Bryant, Professor and Director of the Traumatic…

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University of Oxford research links workplace wellbeing to business performance

If you’re a business leader who loves data, you might enjoy the recent Workplace Wellbeing and Firm Performance working paper, published by the University of Oxford Wellbeing Research Centre. The May 2023 paper aggregates data from employees at more than…

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Encourage a proactive health, safety and wellbeing mindset among employees

Cultivating proactive health behaviours in your team just got easier

In today’s workplace, leaders understand that an increase in sick days is just the tip of the iceberg. These “sickies” can signal a larger issue known as the ripple effect, where employee wellbeing concerns worsen over time if left unaddressed….

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What did we learn from three million safety notices?

According to Maslow’s hierarchy of needs, safety is fundamental. Maslow’s “A Theory of Motivation” argues that unless people satisfy basic physiological and safety needs, they aren’t motivated to acquire emotions such as belonging and love,  esteem needs, or self-actualisation. Logic…

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Employees want safety support after business hours, say 10,000+ cases

When leaders talk about wellbeing, their first conversation is often about stress and burnout. Whilst this is important, an equally critical conversation needs to be had around personal safety – because it’s hard for people to perform when their fundamental…

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Workplace safety-related critical incidents are on the rise

Every week, news headlines showcase how unsafe it can be to go to work. We read about customer violence, armed robbery, vehicle accidents, building site accidents, and more. Even for employers who implement rigorous preventative measures, safety-related critical incidents can…

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Mental health apps are unregulated in Australia and experts warn they could be harmful if they don’t

Mental health apps alone could be harmful

ABC News published today an excellent warning about how mental health apps could be harmful – if they do not have a human layer of personalised, clinical expertise. With nearly 9 million Australians aged between 16 and 85 experiencing a…

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We talk to Brian Long about psychosocial risk, psychological health and safety, employee wellbeing.

Mirvac’s Brian Long talks psychosocial risk and employee wellbeing [Video] [2 of 2]

Mirvac’s Brian Long recently sat down with Sonder’s CEO Craig Cowdrey to talk about psychosocial risk, shared responsibility, and employee wellbeing. Their conversation shares some fabulous quotes and insights about creating a wellbeing culture that moves beyond traditional HR and…

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We talk to Brian Long about leadership, self-care, workplace wellbeing, and younger generations.

Mirvac’s Brian Long talks leadership, self-care, and workplace wellbeing [Video] [1 of 2]

Recently, our CEO Craig Cowdrey had the pleasure of talking with Mirvac’s Brian Long about leadership, self-care, psychosocial risk, shared responsibility, workplace wellbeing, and the different expectations of younger generations. Their conversation delivers some great insights into how a prominent…

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Employee wellbeing data like you’ve never seen it before

Increasingly, P&C leaders are under pressure to identify and act on new initiatives that drive lasting, positive outcomes for the wellbeing, health and safety of their people. And despite the proliferation of data sources, the age old question remains; Where…

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Psychological health and safety at work: a spotlight on psychosocial risk

With $904.9 million per year of compensation paid for work-related mental health conditions, it’s no surprise that one of the hottest leadership topics right now is psychological health and safety. Or more specifically, the management and reporting of psychosocial risks,…

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